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TERMS AND CONDITIONS
Divina Calabria Ltd is a registered company in England and Wales, registration number 5194141, and use the trading name of www.southitalyholidays.co.uk.
We offer holiday packages, which may include: transfers from to the airport, as specified in each package description, accommodation, meals excluding drinks, escorted tours and excursions, visit to places of interest, outdoor activities, cookery courses and itineraries. The package does not include flights and travel insurance.
1)Accommodation choice: we will try our best to assign you the accommodation of your choice where possible.
2)Before you book your holiday: email us your choice of tours and accommodation. The person who submits the payment is the "lead name and must be over 18. S/He is responsible for the payment of the deposit, 50% of the total amount
per person, as soon as the availability is confirmed and for the total amount of the package which is due at least 2 months before the departure date.
S/He is also responsible for the total payment of the holiday and for cancellation and amendment charges that may be payable. He or she also agrees to provide accurate and full information to the rest of the people he or she is travelling with and by submitting the booking form, confirms that all the other members of the party agree to be bound by these conditions.
The total payment of the holiday must be cleared at least two months before the departure date. If the booking is made within two months of the departure date the total amount of the holiday should be paid in full.
Payment can be made by
Bank transfers to : Divina Calabria Ltd (contact us for full details).
3)By booking and paying you will accept "Divina Calabria Terms and Conditions".
On receipt of payment you will receive an invoice confirming the holiday details and the accepted payment. A contract will then exist between us.
4)Before you travel: you must take out Holiday insurance suitable for your needs before you travel. We are not responsible if you fail to do so. For your own peace of mind the insurance should cover you if you have to cancel your Holiday, or for any emergencies that arise while you are away (Divina Calabria Ltd does not provide Travel insurance).
5)Change you make before you travel: change of name, tour, and arrival date. Please inform us as soon as possible if you want to amend any of the above details. Although there will be a charge as shown below:
1 month before departure Free
Less than 1 month before departure £30
Within 15 days of departure £50
Within a week of departue £70
6)Cancellation you make: you must give us a written notice and pay the appropriate charges which you or anyone travelling with you cancels as shown below. If any person travelling with you cancels and you cannot replace him or her, you may have to pay extra for your accommodation as advised below:
1 month and over before departure Free
between 29-15 days before departure 20% of total cost of holiday
between 14-7 days before departure 30% of total cost of holiday
Within 6 days of departure 70% of total cost of holiday
7)Change made by suppliers or us before you travel: there maybe changes of the Holiday you have booked. If any changes will have a significant effect on your holiday we will inform you before your holiday if there is time (such us upgrade/downgrade your accommodation and anything else that could be different from your booked package). If you do not want to accept a significant change, we will, if we are able to do so, offer an alternative holiday of equivalent quality, or a less expensive, where one is available, in which case we will refund the difference in price. Or you can cancel your Holiday and receive a full refund on any money you have paid to us, except for any amendment charges.
8)Cancellation by us before you travel: we reserve the right in any circumstances to cancel your holiday. In no case we will cancel your holiday less than 3 weeks before your departure except for reasons beyond our control (please read below) in which case we cannot be held responsible. When we are not able to provide the holiday you have booked after you have paid, we will refund you the full amount or offer a different package.
9)Circumstances beyond our control: when we refer to circumstances beyond our control, we mean any event that our suppliers or we could not foresee or avoid. Such circumstances will usually include war, terrorist activities, civil unrest, industrial dispute, bad weather, closure or congestion of airports, cancellation of flights. Therefore we cannot be responsible for your loss or expenses if any of these circumstances occur.
10)Changes made by us after you travel: if, after your departure, a significant part of your pre-booked holiday arrangements cannot be provided, you will be offered a suitable alternative if possible or a refund if applicable.
11)Complaint procedure: if you have any complaint while you are away do not hesitate to discuss it with your local guide, or the hotel manager. If the problem cannot be resolved please send us a letter within 25 days of your return explaining the nature of your complaint and we will deal with it as better as we can. You can write to:
Divina Calabria Ltd,
Customer Relations,
174 Mile End Road, London E1 4LJ.
Please allow us up to 8 week to investigate the nature of your complaint.
12)Behaviour: we reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangement of any person whose behaviour is such that it is likely, in our opinion, or that of any of our providers, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.
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